Return / Refund / Cancellation Policy

ResilienceSoft IT Company

This policy applies to all service-based engagements with international clients. ResilienceSoft does not sell physical products, and all terms outlined here relate exclusively to IT services, software development, and consulting.

1. Refundable or Cancellable Services

• As a services-only company, our offerings are eligible for cancellation and refund under certain conditions, outlined below.
• Physical product return policies do not apply, as no physical goods are sold or delivered.
• Only service fees are eligible for refunds if cancellation is approved as per the terms below.

2. Conditions, Process & Timelines for Refunds/Cancellations

Eligibility Conditions:

• Cancellation is allowed before or during the execution of a service.
• Refund eligibility is based on the stage of the service delivery:
• Before project initiation: 90% refund (10% admin fee deducted).
• Up to 25% project completion: 50% refund.
• 25% to 75% completion: 25% refund.
• Over 75% completion: No refund available.

How to Initiate:

• Email your request to info@resiliencesoft.com.
• Include:
• Subject: “Refund/Cancellation Request – [Your Project Name]”
• Invoice number and payment proof
• Reason for cancellation
• We will review and confirm the status within 3 business days.

Timeline for Processing:

• Once approved, refunds will be processed within 7 to 15 business days.
• Refunds will be issued via the original payment method (e.g., bank transfer, PayPal).
• Any third-party charges (e.g., bank/transfer fees, currency conversion loss) are non-refundable.

3. Shipping / Delivery Policy

• No physical shipping is involved, as ResilienceSoft provides only digital/remote services.
• Service deliverables (e.g., source code, documentation, reports) are delivered via:
• Email
• Cloud storage (e.g., Google Drive, Dropbox, OneDrive)
• Project management tools or client’s preferred platform
• Timelines for delivery will be defined in the project agreement or service-level contract.

For any further assistance, please contact:

📧 Email: info@resiliencesoft.com